Direct bookings have become increasingly important for hotels in recent years, and for good reason. While third-party booking sites have their place in the market, direct bookings offer a number of benefits for both hotels and guests.
According to a Phocuswright's research report, by 2023, the direct online channel will once again surpass OTAs (Online Travel Agencies), representing a little more than half of total online leisure sales.
One of the most obvious benefits of direct bookings is the cost savings for hotels. When guests book through third-party sites, hotels are typically charged a commission fee, which can be as high as 20% in some cases. By encouraging guests to book directly through their own website, hotels can avoid these fees and increase their profitability.
Total Control Over Guests’ Data
But the benefits of direct bookings go beyond just saving money. Direct bookings also give hotels more control over their customer relationships, which can lead to increased guest loyalty and repeat business. When guests book through third-party sites, the booking platform retains much of their data. But when guests book directly with the hotel, the hotel can collect and analyze data like booking history, preferences, and feedback. This information can be used to personalize marketing efforts and improve guest experience, leading to higher guest satisfaction and loyalty.
Direct bookings also offer a number of benefits for guests. When guests book directly with a hotel, they can often take advantage of special promotions or loyalty programs that may not be available through third-party booking sites. They may also have access to additional information about the hotel, such as local recommendations and amenities, which can help them make more informed booking decisions.
Offer Competitive Rates: Ensure that your rates are competitive with other OTAs and are clearly displayed on your website. Additionally, consider offering exclusive discounts for direct bookings.
Provide Detailed Information: Provide detailed information about your property, including room descriptions, amenities, and high-quality images to give potential guests a better idea of what to expect.
Use Social Media: Use social media platforms to promote your property and engage with potential guests. You can also use social media to offer exclusive deals or promotions for direct bookings.
Invest in a powerful Booking Engine: One essential tool is a booking engine, which is a software application that allows guests to book directly through the hotel's website. A booking engine is typically integrated with the hotel's property management system (PMS), which provides real-time availability updates and pricing information. This makes it easy for guests to find and book rooms directly through the hotel's website, without the need to go through a third-party booking site.
But not all booking engines are created equal. Hey!Booking Engine, for instance, offers a number of features that can help hotels maximize their direct booking potential. Some of these features include:
In conclusion, direct bookings are an essential component of a successful hotel distribution strategy. By encouraging guests to book directly through their own website, hotels can save money, collect valuable customer data, and improve the guest experience. A booking engine like Hey!Booking Engine can help hotels achieve these goals by offering a seamless, personalized, and mobile-optimized booking experience that encourages guests to book directly through the hotel's website. With the right tools and strategies, hotels can leverage direct bookings to drive revenue growth and improve guest satisfaction, ultimately leading to a more successful and profitable business.
Start leveraging your hotel’s direct bookings with Hey!Booking Engine!
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